Customer Centricity

Customer Centricity is at the core of all our service offerings. We don’t start out with a product and force-fit the client’s requirement to it. We understand the client’s pain points and custom design a solution that maximizes their value payoff.

At SRS Consulting Inc, we understand the value of customer satisfaction. We believe that efficient and well planned customer satisfaction and loyalty research allows us to benefit greatly from the valuable insights our customers have to offer.

We believe that our approach to Customer Satisfaction research allows us to:

  • Know our strengths and weaknesses
  • Allocate resources for optimal impact and satisfaction.
  • Tell our customers that we’re serious about our commitment to constant quality improvement
  • Determine competitive strengths and weaknesses.
  • Gain additional insight into the sources of dissatisfaction and areas requiring improvement.

At SRS, the CSM process is not just limited to a particular department or team. It has the organizational buy in. We believe that only a holistic approach towards customer satisfaction can help us perform to the best of our abilities.